Terms of Service

By accessing our website at sentq.com, using our client portal, or engaging SENTQ for any services, you agree to be bound by these Terms of Service and our Privacy Policy.

If you are accepting these terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these terms. If you do not agree to these terms, please do not use our website or services.

We reserve the right to modify these terms at any time. We will notify clients of material changes. Continued use of our services following any change constitutes your acceptance of the revised terms.

SENTQ is a software development agency. Our services include, but are not limited to:

• Custom web platform and application development.
• Mobile application development for iOS and Android.
• Digital product design and prototyping.
• Technical consulting and architecture guidance.
• Ongoing maintenance, support, and hosting services.

The specific scope, deliverables, timeline, and pricing for each engagement are defined in a separate project agreement or statement of work agreed upon between SENTQ and the client prior to commencement of work.

Active clients are provided access to our client portal, powered by WHMCS, for managing invoices, support tickets, and project communications. You are responsible for:

• Maintaining the confidentiality of your account credentials.
• All activity that occurs under your account.
• Keeping your account information accurate and up to date.

You must notify us immediately through our designated contact route at https://sentq.com/contact if you suspect any unauthorised use of your account. We will not be liable for any loss or damage arising from your failure to safeguard your credentials.

We reserve the right to suspend or terminate accounts that are used in violation of these terms or where there is evidence of fraudulent activity.

You agree to use our website and services only for lawful purposes and in a manner that does not infringe the rights of others. You must not:

• Use our services to develop, host, or distribute illegal, harmful, or fraudulent content.
• Attempt to gain unauthorised access to our systems, the client portal, or other clients' data.
• Transmit malware, viruses, or any code of a destructive nature.
• Use our services to infringe on any intellectual property rights of any third party.
• Engage in conduct that is abusive, threatening, or harassing toward any member of our team.

Violation of these acceptable use requirements may result in immediate suspension of services without refund.

All project work begins only after a written agreement (proposal, statement of work, or contract) has been signed by both parties and any required deposit or advance payment has been received.

Scope changes requested after a project has commenced may require a separate change order and may affect the agreed timeline and cost. We will communicate any impact clearly before proceeding with out-of-scope work.

Timely delivery depends on the prompt provision of materials, feedback, and approvals from the client at agreed milestones. Delays caused by the client may result in adjusted delivery dates. We are not responsible for missed deadlines resulting from late feedback, delayed content delivery, or unavailability of key client contacts.

Project files and deliverables will be provided to the client upon receipt of full payment for the applicable milestone or project, as agreed.

Payment terms are set out in each individual project agreement. Unless otherwise agreed in writing:

• Invoices are due within 14 days of issue.
• A deposit of 30-50% of the agreed project fee is required before work begins.
• Ongoing services (hosting, maintenance retainers) are billed monthly in advance.

Overdue invoices may incur a late payment charge. We reserve the right to suspend active work or access to hosted services for accounts that are more than 30 days past due. Suspension does not waive any outstanding amounts owed.

All fees are quoted exclusive of applicable taxes unless stated otherwise. Clients are responsible for any taxes applicable in their jurisdiction.

Refunds are not provided for completed work or for services already rendered. Any refund disputes are handled on a case-by-case basis at our sole discretion.

Both parties agree to keep confidential any non-public information disclosed by the other party in the course of a project engagement, including but not limited to business plans, technical specifications, pricing, and client data.

This obligation does not apply to information that is publicly known, independently developed, or required to be disclosed by law or court order.

Where a project requires a formal Non-Disclosure Agreement (NDA), one should be signed separately before any sensitive materials are shared.

SENTQ warrants that its services will be performed with reasonable skill and care in a professional and workmanlike manner. We will make reasonable efforts to correct defects in our work reported within an agreed warranty period following delivery.

Our website and any general content published on it are provided "as is" without warranty of any kind, either express or implied. We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.

We make no warranty that third-party services, libraries, or platforms integrated into your project will continue to operate or remain available, as these are outside our control.

To the maximum extent permitted by applicable law, SENTQ shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or relating to your use of our website or services, including but not limited to lost profits, loss of data, business interruption, or reputational harm.

Our total cumulative liability for any claim arising from a specific project engagement shall not exceed the total fees paid by the client for that engagement in the 12 months preceding the claim.

Nothing in these terms limits or excludes our liability for fraud, death, or personal injury caused by our negligence, or for any other liability that cannot be excluded by law.

You agree to indemnify, defend, and hold harmless SENTQ and its team members from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from:

• Your breach of these Terms of Service.
• Content or materials you provide to us that infringe any third-party rights.
• Your use of deliverables in a manner not contemplated by these terms.
• Violation of any applicable law or regulation in connection with your use of our services.

Either party may terminate a project engagement by providing written notice as specified in the individual project agreement. In the absence of a specific agreement, 30 days written notice is required.

Upon termination, the client is responsible for payment of all fees for work completed up to the termination date. SENTQ will deliver all completed work-in-progress upon receipt of such payment.

SENTQ may terminate or suspend services immediately, without notice or refund, if the client breaches these terms, fails to pay overdue invoices after reasonable notice, or engages in conduct that is unlawful or harmful.

Provisions of these terms that by their nature should survive termination (including intellectual property, confidentiality, limitation of liability, and indemnification) will continue to apply after termination.

These Terms of Service are governed by and construed in accordance with applicable laws. Any disputes arising under or in connection with these terms shall first be attempted to be resolved through good-faith negotiation between the parties.

If a dispute cannot be resolved informally, the parties agree to submit to the exclusive jurisdiction of the courts applicable to the jurisdiction in which SENTQ operates, unless an alternative dispute resolution mechanism is agreed in writing.

We may revise these Terms of Service at any time. When we do, we will update the "Last updated" date at the top of this page. For material changes that affect active service agreements, we will provide notice directly to affected clients.

Continued use of our website or services after any revision constitutes your acceptance of the updated terms.

If you have any questions about these Terms of Service or wish to raise a dispute, please use our designated contact route:

• https://sentq.com/contact

We aim to respond to all written enquiries within 5 business days.