Privacy Policy

This Privacy Policy describes how SENTQ collects, uses, stores, and protects personal information that you provide to us through our website at sentq.com, through our client portal, or in the course of engaging with our services.

We reserve the right to revise this policy at any time. We will update the "Last updated" date at the top of this page whenever changes are made. Continued use of our website or services after any revision constitutes your acceptance of the updated policy.

SENTQ is a software development agency specialising in web platforms, mobile applications, and digital product delivery. When we refer to "SENTQ", "we", "us", or "our" in this policy, we mean the entity operating sentq.com.

For questions about this policy or about how your data is handled, use our designated contact route at https://sentq.com/contact.

We use the information we collect for the following purposes:

• To respond to your enquiries and project requests.
• To create and manage your client portal account and deliver services you have engaged us for.
• To send transactional communications related to your account or project (invoices, status updates, support replies).
• To improve our website and services through anonymised usage analytics.
• To comply with legal obligations.

We do not sell, rent, or trade your personal information to unaffiliated third parties for their own marketing purposes. We will not use your information for direct marketing unless you have given us explicit consent.

We use cookies and similar technologies on our website. A cookie is a small text file stored on your device. You can manage your preferences at any time using the Cookie Settings option in our website footer.

Analytics and marketing cookies are only loaded after you provide consent. You may withdraw your consent at any time by clicking "Cookie Settings" in the footer of any page.

We use a limited number of trusted third-party services to operate our business:

• WHMCS powers our client portal for billing, project tickets, and account management.
• Google Analytics (with consent) for website usage analytics.
• Meta Pixel (with consent) for advertising measurement.
• Email service providers used to deliver transactional notifications and support communications.

Each of these providers operates under its own privacy policy and data processing agreements. We select providers that apply appropriate data protection standards.

We may disclose your personal information to third parties where required by law, court order, or governmental authority, or where we believe disclosure is necessary to protect our legal rights or the safety of others.

Your personal information may be stored and processed in countries outside of your own, including countries that may not provide the same level of data protection as your home country. We take appropriate measures to ensure that such transfers are protected, including relying on data processing agreements with our service providers.

If you are located in the European Economic Area (EEA) or United Kingdom, we will ensure that any transfer of your personal data outside of those regions is subject to appropriate safeguards.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

Contact and project inquiry submissions are retained for up to two years or for as long as we maintain an active client relationship with you. Client portal account data is retained for the duration of your account and for a reasonable period thereafter in accordance with applicable law.

When data is no longer required, we will securely delete or anonymise it.

Depending on your location, you may have the following rights in relation to your personal information:

• Access: the right to request a copy of the personal information we hold about you.
• Rectification: the right to request that we correct inaccurate or incomplete information.
• Erasure: the right to request that we delete your personal information, subject to legal retention obligations.
• Restriction: the right to request that we restrict processing of your personal information in certain circumstances.
• Portability: the right to receive your personal information in a structured, machine-readable format.
• Objection: the right to object to our processing of your personal information for direct marketing or on grounds relating to your particular situation.
• Withdraw consent: where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, submit your request through our designated contact route at https://sentq.com/contact. We will respond within 30 days. We reserve the right to decline requests that are frivolous, excessively repetitive, or that would violate the privacy of others.

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. These include encrypted connections (HTTPS), access controls, and regular security reviews.

No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you as required by applicable law.

You are responsible for keeping your client portal credentials confidential. If you suspect unauthorised access to your account, contact us immediately.

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

Our website may contain links to third-party websites. These sites have their own privacy policies, and we have no responsibility or liability for their content or practices. We encourage you to review the privacy policy of any external site you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

If you have questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please use our designated contact route:

• https://sentq.com/contact

We will investigate and aim to resolve all formal written complaints. Where applicable, we will cooperate with your local data protection authority to resolve complaints that cannot be resolved directly between us.